Process Automation Information Analytica
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What do we do?
Our Automation discipline will work with you and your organisation to find areas of optimisation, improvement and automation. We work we leading edge partners and products to scan your processes for opportunities to save time and money. We're able to implement and embed autonomous processes and provide support and clarity for how this will positively impact downstream processes and process owners in a positive manner. We're able to put measures in place utilising our other disciplines to record the savings made in quantified measurements through benefits realisation.
In a nutshell we help you optimise.
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Active Directory
We have worked with a client to help them automate their active directory maintenance, linking updates of new starters and leavers from their cloud HCM product.
Resource Optimisation Reports
We have created a weekly report for a client which is sent to directorate managers noting the resource allocation and optimisation across their department. If a resource has upcoming availability, it would trigger an email notification to internal resourcing and also the line manager of the resource.
App to App
We created a automated link from one app to another, directing the information collected at the front end of one to populate a form request in another. This saved time for the end user passing information via emails to colleagues.
Service Desk
We helped a client automate a number of workflows within their chosen ITSM platform of ServiceNow. We developed a number of self populating webforms which trigger workflows to other departments linked to their cloud CRM product. This saved a significant amount of time and energy for the client and with the complete webflows increased their reporting capability.
Chatbot Queries
We helped a client create HR and IT helpdesk queries direct from their Self Service Chatbot. However, from this, we learned to not complete the request but raise only and save with the ownership on the employee to finalise as we found after monitoring these were queries in most cases not requests. Overall the automation did not save much time but did improve the user experience.
